Debt Management Service

GuidEd Solutions’ debt management service is designed to help your institution reach an ideal balance between managing your cohort default rate and counseling delinquent borrowers. 


GuidEd Solutions will provide the following utilizing bi-weekly NSLDS reports

  • Three active cohort years
  • Regular outbound communication phone call, postal mail, email and text messaging campaigns for borrowers 1-350 days delinquent
  • Inbound call support
  • Borrower location services when needed
  • Guaranteed borrower outreach during each phase of delinquency
  • Resolution of inconsistent borrower loan data
  • Co-branded communication
  • Live advisors making contact with your borrowers
  • 3-way calling to servicers
  • Access to standard reports to track CDR


Additional Benefits

  • Customer friendly advisors available 7:30 a.m.-7:00 p.m. M-Th and 7:30 a.m. to 5:00 p.m. on Friday
  • NASFAA credentialed staff
  • Provide a secure method to send/receive data
  • Customized performance reports


Cost-Effective Savings

  • Free up internal resources
  • Extended hours of operation
  • Additional professionals focused on your interest and students
  • Reduce the need for additional staff
  • Competitive pricing