Pre-Repayment Counseling Services

(grace & deferment/forbearance)


Pre-repayment counseling is a pro-active approach designed to empower borrowers with knowledge and information to ensure successful student loan repayment.  GuidEd Solutions will contact your borrowers whose grace, deferment or forbearance period is about to end and guide them through their next steps.


Our Strategy:

  • Borrower contact via phone call, email, postal mail and text messaging
  • Co-branded communication
  • Borrower location services if needed
  • Personal counseling pertinent to the borrower’s situation
  • 3-way calling to servicers and our advisors will stay on the line
  • NASFAA credentialed advisors


Additional Benefits

  • Customer friendly advisors available 7:30 a.m.-7:00 p.m. M-Th and 7:30 a.m. to 5:00 p.m. on Friday
  • Representatives acting as an extension of your institution
  • Customized performance reports
  • Secure method to send/receive data


Cost-Effective Savings

  • Free up internal resources
  • Extended hours of operation
  • Additional professionals focused on your interest and students
  • Reduce the need for additional staff
  • Competitive pricing